Process Reviews

Product assessment

iGrafx review

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iGrafx

Process management and modeling from iGrafx. Version Process360 Live 20.3.Assessed from published vendor documentation and product materials. No hands on testing claimed.

Last verified

Track length is the weight of the criterion. Fill is the score.Rubric v1

  • Modeling capabilityweight 2012 out of 20
  • Ease of learningweight 2015 out of 20
  • Results and experimentationweight 2014 out of 20
  • Pricing and total costweight 154 out of 15
  • Visualization and communicationweight 105 out of 10
  • Platform and deploymentweight 109 out of 10
  • Learning resources and supportweight 53 out of 5

Verdict. The most interesting product in this assessment for an organization that already has the event data, because it is the only one that turns that data into the simulation baseline instead of asking a modeler to estimate it. It is also the only one that runs in a browser. Against that, it is a platform rather than a simulation tool: the depth a dedicated discrete event product carries in replications and confidence ranges is not documented here, and a buyer who wants only simulation is buying a great deal more than that. The right comparison is not against Arena or FlexSim. It is against doing process work in a spreadsheet and a mapping tool.

Strengths

  • Runs in a browser. Every dedicated simulation product in this assessment is a Windows desktop install, and this is the one that is not
  • Process mining feeds the simulation: durations, resource usage and routing probabilities taken from recorded event data become the baseline, rather than being estimated by a modeler
  • Resources, shifts, workdays, holidays and overtime are documented as first class modeling concepts, which is more scheduling detail than most process mapping tools carry
  • One platform covering mining, mapping, simulation and risk, so the model a simulation runs on is the same model the organization governs

Limits

  • No price published for any edition, and the free trial is seven days behind a form rather than a permanent edition
  • The documentation names thirteen distributions but documents no replication count or confidence range, the thing that separates a simulation that reports a range from one that reports a single answer
  • Simulation is one capability inside a platform bought for other reasons, so a buyer whose only requirement is simulation is paying for mining, repository and risk management as well
  • No three dimensional view, and nothing in the published material addresses spatial or physical layout questions

This assessment is built from published vendor documentation, product materials and pricing pages, current at the verification date shown. We do not claim hands on testing of the products covered. Weighted total 62 of 100.

In their own words

Presented by its publisher as process intelligence for AI driven operations, with process mining, design and simulation offered as one platform rather than as separate products.

iGrafxigrafx.com

How each criterion scored

  1. Modeling capability

    12 out of 20

    How much of a real process the model can represent: routing, resources and shifts, queueing, batching, statistical distributions and control logic.

    A documented discrete event algorithm, with resources specified by role and team size, customizable workdays, holidays, shifts and overtime, and dynamic formulas for demand that varies seasonally. That is real modeling depth and more scheduling detail than most process mapping tools carry. It falls short of the dedicated products on replications: the documentation names thirteen distributions, fewer than the dedicated engines carry, and describes no replication count.

  2. Ease of learning

    15 out of 20

    How long it takes to reach a first useful model. Onboarding, templates, and how much scripting the product makes unavoidable.

    A web diagrammer rather than a desktop modeling environment, published documentation and a knowledge base, and a simulation baseline that can be derived from mined data rather than assembled by hand. That last point is the strongest learning argument in this assessment: the hardest part of a first model is usually the numbers, and this is the only product here that documents taking them from a system.

  3. Results, analysis and experimentation

    14 out of 20

    Depth of reporting, bottleneck analysis, scenario comparison, repeated runs, and structured experiments.

    Simulation flows can be watched running in real time, predicted bottlenecks are surfaced, and scenarios are compared on duration and cost. Fed by mining, the baseline reflects recorded operations rather than estimates. What is not documented is a replication count or any statement of statistical confidence, so the published material describes comparing outcomes rather than reporting a range around them.

  4. Pricing transparency and total cost

    4 out of 15

    Whether a price is published at all, what training, renewal and hosting add to it, and what the free tier really allows.

    Nothing published for any edition. A seven day trial exists and requires a form, which is better than a quote request and well short of a price a buyer can plan against. No permanent free edition, and the trial page does not state whether simulation is included in it.

  5. Visualization and stakeholder communication

    5 out of 10

    How well a finished run persuades somebody who did not build the model. A three dimensional view is one route to that, and not the only one: an animated run, a heatmap showing when a queue builds, or a chart ranking every step by what it costs can each do the same job at a fraction of the effort to produce.

    Simulation flows can be watched live and results compared visually, in a browser, which means a finished run can be shown to somebody who has installed nothing. No three dimensional view of any kind and nothing addressing physical layout. It communicates a process result rather than an operation.

  6. Platform and deployment

    9 out of 10

    Which operating systems are supported, whether it runs in a browser, and how teams share and govern work.

    The best platform position in this assessment and it is not close. Delivered through the browser, so the question that eliminates every dedicated simulation product here, whether anybody on the team is on a Mac, does not arise. The simulation engine is a cloud feature; the publisher's documentation also lists separate Windows desktop clients for its drawing products, which do not run the simulation.

  7. Learning resources and support

    3 out of 5

    Documentation, training, an active community, and academic access.

    Published documentation, a knowledge base and analyst coverage. No published textbook, no certification path and no academic program of the kind the established simulation vendors run, which is the expected shape for a platform sold to enterprises rather than taught in universities.

At a glance

Published by
iGrafx
Category
Process management and modeling
Version assessed
Process360 Live 20.3
Runs on
Browser
Built-in AI assistant
not stated
Your own AI app can drive it
not stated
Three dimensional visualization
No
Agent based and system dynamics
No
Shared libraries and approvals
The strongest governance position in this assessment, and the reason the product exists. A process repository holds the models centrally, the platform is delivered as a service rather than as a desktop install, and risk and compliance management are documented as part of the product rather than as an add on. Where the desktop simulation products in this comparison govern a library of files, this governs a system of record that other people are expected to read.
Typical industries
Financial services, Insurance, Manufacturing, Healthcare, Public sector

Pricing is not published

No price appears on the publisher's own site for any edition. A seven day free trial of Process360 Live, which includes the Pia assistant, is offered and requires a form rather than a download, so an evaluation begins with contact details rather than an installer. The trial's own page does not state whether simulation is included in it, which is the one thing a reader of this assessment would want it to say.

No free tier is published for this product.

Checked against igrafx.com.

Visit the iGrafx site

Sources

Every claim on this page is taken from the material below, read on the date shown against each one. Where the sources do not establish a capability, the record says so rather than guessing.

  1. Early Access features, publisher's own documentationdoc.igrafx.com read 7 October 2026
  2. Pia, publisher's own documentationdoc.igrafx.com read 7 October 2026
  3. Process intelligence platform, publisher's own home pageigrafx.com read 18 August 2026
  4. Process simulation in the iGrafx platform, publisher's own documentationdoc.igrafx.com read 18 August 2026
  5. Process simulation, publisher's own product pageigrafx.com read 18 August 2026
  6. Process360 Live seven day free trial, publisher's own pageigrafx.com read 7 October 2026

Weighted total 62 of 100 against rubric version 1.Read the rubric.